FAQS

✔ How much do you charge for shipping?

➤ We provide free shipping service for most countries around world. (except India, Jamaica, Guadeloupe, Puerto Rico, Portugal, Egypt)

➤ If you need parcel urgently, we provide DHL Express (3-6 Bussiness days, chagring by the weight, starting from $17.49 USD)

✔ How long will my order take to arrive?


In generally, we needs 1-3 business days to prepare your item, but some items can be shipped out right away.
We provide free standard shipping service for all orders, the delivery time is 14~21 business days. DHL/Fedex(Express shipping) is our fastest shipping, it only takes 3-6 business days to arrive. US orders can also choose the express shipping which usually takes 7-10 business days to arrive.

If you need item in urgent, please contact us after you make the order. We will give an estimated time.

✔ Are all the clothes in stock?

Basically we can achieve 90% accuracy, because the stock status is updated every morning, and the data would also be changed automatically if customer placed order. So, almost 90% orders would be in stock.

And if any dress not available, we will notify within 24 hrs.

✔ How to return the product?

If there is any quality problems with our dresses, No Reason To Return within 7 days. (Except for promotion dress)

➤ Quality problem includes broken-hole, UN-sew, damage segment.

➤ Non quality problem includes kink mark, press mark, little threads, wrong size selected.

Please check clearly the products in your parcel, if any problem please contact us within 15 days after receipt, the case beyond the report period can not be resolved any more. Please send the exact photos to show what problem is. After our designer confirm, we will go on the return or exchange procedure.

✔ Can I cancel my order?

If the order was not shipped out, we will refund and cancel for you. Please contact us at [email protected]

But if the order was shipped out, sorry to tell you that we can’t cancel and refund it during the transit.

✔ What’s your MOQ?

➤ There are no MOQ restrictions on Deapert.com

➤ On Exfactorywholesale.com the MOQ is 5 pcs to get the wholesale price.

✔ When will you ship my order?

If you order an in-stock item, we’ll ship it within 1 business days. (Orders placed Friday Afternoon-Sunday will ship out Monday)

✔ Do I have to pay tax?

Generally, there is no need to pay any taxes. It is covered by receiver if any tax generated. You should E-mail us before you paid taxes. We will cooperate on the document to help you do custom clearance.

✔ Do you have any more styles?

Basically we displayed all on sales styles to website, but you can contact us to get the new launching styles soon and pre order to the most competitive styles before any other resellers.

✔ Can I get discount if I place large order?

Yes, if your order quantity is big, just contact our professional sales consultant ([email protected]). A professional sales representative will offer you the best price and service.

✔ Do you offer special discounts for wholesale customers?

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